SHIPPING
When will my order ship?
We pack the artworks with care. In the studio available originals as well as open edition prints will be shipped within 7 days.
Works that are part of an ongoing exhibition will be sent after the end of the same (see relevant information in the product description).
How long does delivery take?
We ship worldwide.
You will receive an order confirmation to your e-mail immediately upon successful payment. Our goal is to ship your order as soon as it becomes available.
Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date. This is calculated based on distance from the warehouse location to your address. Please ensure you provide the correct contact details and delivery address.
Delivery times from the moment the post is handed over vary by country.
For shipping within in the EU please allow approx. 2 to 7 days.
For shipping outside the EU allow approx. 7 to 10 days.
How is my artwork packed?
We pack our artworks safely and with care.
All canvases and framed works
on paper are carefully wrapped and shipped in a sturdy cardboard envelope/box.
Unframed prints are rolled, wrapped in paper and shipped in a sturdy cardboard box.
Can I return an artwork?
We offer a 100% money back guarantee if you
Find defects or other problems (send us a picture).
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
Your satisfaction is our top priority and we will handle case personally.
Further information and how you should proceed can be found under refund policy.
What means of payment are accepted?
Our website accepts Google Pay, Apple Pay, and all major credit and debit cards with Shopify Payments.
Contact us if you are based in Germany or Czech Republic and would like to pay for an original work of art by bank transfer
Who owns the rights to the artwork?
The artist retains all rights to the artworks she creates.
This includes all rights to the image of original paintings sold and commissioned.
In particular, the artist has the right to reproduce any work of art she has created, even if the original work of art has been sold.
The collector or buyer may not reproduce the artwork in any way without written permission.
If you wish to reproduce the artwork you have purchased in a magazine or other media, please contact the artist in advance for permission.
The copywright is VG Bild-Kunst on behalf of the artist.
Do you provide a Certificate of Authenticity?
Yes, for all original artwork and limited edition prints you will receive a Certificate of Authenticity with your purchase.
Do you do commissioned artwork as well?
I regularly offer paper cuts as commissioned work. Please find more information here.
If you would like to commision a painting, please contact us at art@lailaseidel.com.
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14-DAY RETURNS
We offer a full money-back refund within 14 days of purchase
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QUALITY & CARE
Each order is looked over with care to ensure we only send quality products made with love.
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LIVE CHAT
We are committed to answer your questions quickly.