SHIPPING

When will my order ship?

I pack the artworks with care. In the studio available originals will be shipped within 7 days.

Works that are part of an ongoing exhibition will be sent after the end of the same (see relevant information in the product description).

Open edition prints will be sent directly from the printing company within 7 days.

How long does delivery take?

I ship worldwide. 

You will receive an order confirmation to your e-mail immediately upon successful payment. My goal is to ship your order as soon as it becomes available.

Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date. This is calculated based on distance from the warehouse location to your address. Please ensure you provide the correct contact details and delivery address.

Delivery times from the moment the post is handed over vary by country.

For shipping within in the EU please allow approx. 2 to 7 days.

For shipping outside the EU allow approx. 7 to 10 days.

How is my artwork packed?

I pack my artworks safely and with care.

All canvases and framed works
on paper are carefully wrapped and shipped in a sturdy cardboard envelope/box.

Unframed prints are rolled, wrapped in paper and shipped in a sturdy cardboard box.

Can I return an artwork?

I offer a 100% money back guarantee if you find defects or other problems (send me a picture). 

I have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

Your satisfaction is my top priority and I will handle each case personally.

 

Further information and how you should proceed can be found under refund policy.

What means of payment are accepted?

The website accepts Google Pay, Apple Pay, and all major credit and debit cards with Shopify Payments.

Contact me if you are based in Germany or Czech Republic and would like to pay for an original work of art by bank transfer.

Who owns the rights to the artwork?

I retain all rights to the artworks I create. This includes all rights to images of my original artworks, whether they are sold or commissioned. Even if the original artwork has been sold, I reserve the right to reproduce it.

Collectors and buyers are kindly asked not to reproduce the artwork in any form without my prior written permission.

If you would like to feature a purchased artwork in a magazine or other media, I would be delighted if you contact me in advance to request permission.

The Copyright is managed by VG Bild-Kunst on my behalf.

Do you provide a Certificate of Authenticity?

Yes, for all original artwork and limited edition prints you will receive a Certificate of Authenticity with your purchase.

Do you do commissioned artwork as well?

I am happy to offer commissioned paper cuts on a regular basis. You can find more information here.


If you are interested in commissioning a painting, please don't hesitate to reach out to me at art@lailaseidel.com.

Please note that I accept painting commissions only on a very limited basis.

  • 14-DAY RETURNS

    I offer a full money-back refund within 14 days of purchase

  • QUALITY & CARE

    Each order is packed with care so you can enjoy your high-quality artwork made with love.

  • CERTIFICATE

    Each work of original art comes with a Certificate of Authenticity.